GenAI for your software engineering team is here.
Adopt it in 12 weeks or sooner.
CRM management services
Our CRM management services focus on optimizing and enhancing customer relationship management for our clients. We understand that effective CRM processes are the key to sustainable business growth, and our tailored solutions are designed to elevate your company's interactions with clients, streamline sales, and boost overall efficiency.
overall clients rating for quality of service
key facts about our CRM services
our CRM management services
We offer solutions designed to elevate your business processes and enhance customer relationship management.
implementation and integrationOur dedicated team specializes in seamless CRM implementation and integration, ensuring a smooth transition for your business processes. We tailor solutions to match your unique requirements, maximizing the efficiency of your CRM system.learn more
automation and workflow optimizationDiscover the power of automation and optimize your workflows with our expert services. Streamline repetitive tasks, reduce manual efforts, and enhance productivity, allowing your team to focus on what matters most.
consultingOur experienced consultants provide strategic insights to align your CRM strategy with your business goals. Whether implementing a new CRM or seeking to enhance your existing system, our consulting services ensure you make the most of your investment.learn more
analytics and reportingOur advanced analytics and reporting solutions give valuable insights into your business operations. We help you harness the data generated by your CRM to make informed decisions, identify trends, and drive growth.
security and complianceRest easy knowing that your CRM system is secure and compliant with industry regulations. Our services include robust security measures and compliance checks to protect your sensitive data and maintain your customers' trust.
CRM adoption strategiesMaximize the potential of your CRM by fostering user adoption. Our strategies focus on training, support, and engagement to ensure that your team embraces the CRM system, leading to improved efficiency and results.
CRM support services to maintain your existing solution
Our CRM support services are designed to alleviate the complexities of managing and maintaining your existing solution. As a leading CRM services company, we specialize in customer service relationship management, offering comprehensive solutions to optimize your CRM software.
At EPAM Startups & SMBs, we proactively approach CRM support services. Our team identifies potential issues before they impact your operations, implementing preventive measures and ensuring a smooth and trouble-free CRM experience.
Our holistic approach goes beyond conventional CRM services. We seamlessly integrate CRM support processes into your existing solution, providing ongoing assistance to address challenges, implement updates, and optimize the overall functionality of your CRM system.
Trusting us with your CRM support can be more cost-effective than maintaining an in-house support team. Our services allow you to focus on your core competencies while ensuring that your CRM investment continues to deliver value.
We understand the critical role CRM plays in your daily operations. Our dedicated support team is available around the clock to address any issues promptly, minimizing downtime and ensuring uninterrupted customer service relationship management.
CRM platforms we work with
our CRM service projects in the spotlight
We transformed customer experiences for one of the UK's largest integrated retail and payments providers through a Salesforce CRM project that utilized Agile frameworks. Our initiative enhanced customer interactions and infused the services with newfound flexibility.
We supported the direct-to-consumer (D2C) model for a life and health insurance client by meticulously crafting and deploying the CRM. Our tailored solution not only heightened the efficiency of customer interactions but also streamlined and optimized various facets of the business.
We elevated marketing strategies through marketing campaign automation, dynamically reshaping customer engagement. Leveraging the power of Salesforce and Microsoft Dynamics 365, our team helped optimized campaigns and propelled a more responsive and interactive customer experience.
why choose our CRM management company
Choose our CRM management company for a partnership built on tailored solutions, innovation, and transparent collaboration. Experience the difference as we work together to optimize your CRM system for unparalleled efficiency and future success.
how we deliver CRM management solutions
what our clients say
We at EPAM are happy to deliver excellent results and prove our expertise time and again with clients that range from small and medium to enterprise-size businesses.
We found working with EPAM has been a true partnership, where they’ve proven themselves to be a reliable, trustworthy and hardworking team that has really helped us push the boundary of customer-centric innovation.
The trusted EPAM team has helped us push the boundaries of customer-centric innovation. With programs like Horizon 4, we need the ability of our development partners to stay on track. And EPAM stands for that.
We chose EPAM to develop a native mobile extension of an existing enterprise application. They were able to quickly identify the needs of our project and collaborate with key individuals within our organization to not only deliver the application on-time, but make significant improvements to our existing core application.
why turn to CRM management services
In the dynamic realm of modern business, the strategic implementation of customer relationship management (CRM) is pivotal for fostering lasting customer connections and driving organizational success. Recognizing the complexities involved in managing CRM effectively, businesses are increasingly turning to outsource CRM services to capitalize on a range of benefits associated with this approach.
expertise and specialization in service CRM
Outsourcing your project to a specialized CRM services company ensures access to professionals well-versed in the intricacies of service CRM. These experts bring a wealth of knowledge and are adept at implementing and managing CRM strategies that enhance customer interactions and satisfaction.
cost-efficiency of CRM software services
Outsourcing CRM management services presents a cost-effective solution for businesses. Organizations can avoid the substantial expenses associated with maintaining an in-house CRM team by partnering with a specialized vendor, including saving on salaries, training, and infrastructure. This cost-efficient approach enables businesses to allocate resources strategically.
focus on core competencies
Outsourcing CRM management allows businesses to concentrate on their core competencies while entrusting the intricacies of customer relationship management system operation to external experts. This strategic shift enhances organizational efficiency, promoting innovation in core business functions.
scalability and flexibility of customer relationship management services
As businesses evolve, so do their CRM needs. Outsourcing CRM management services provides a scalable solution that can easily adapt to changing requirements. Whether expanding the CRM system, integrating new functionalities, or responding to shifting customer demands, outsourcing ensures flexibility and agility in CRM implementation.
access to cutting-edge services
Partnering with an experienced vendor grants businesses the access to the best CRM software services without needing individual research and investment. This ensures the CRM infrastructure remains technologically advanced, incorporating the latest innovations to streamline customer interactions.
risk mitigation in CRM management services
Outsourcing CRM management services helps mitigate risks associated with technology changes, employee turnover, and unforeseen challenges. With dedicated support, businesses can navigate potential disruptions confidently, knowing that experienced professionals promptly address issues.
frequently asked questions
related insights
