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remote IT support services
Our remote IT support services allow startups and SMBs to resolve emerging technical issues quickly and focus on their core business activities. We’ll make sure your tech support is up and running 24/7 while saving costs and minimizing unplanned downtime.
remote IT support services we offer
Here at EPAM Startups & SMBs, we offer all-around remote support services, including L1 (first-line end-users support), L2 (technical support), and L3 (dedicated expert-level support).
Our services fit startups and SMBs that lack the resources to manage their digital workplaces in-house. We also provide expert help to businesses dealing with IT service management bottlenecks or that are willing to outsource their end-user support.
IT infrastructure support
Our remote tech support team will resolve technical problems with desktop and mobile devices and workstations, ensuring your staff gets the help they need with their digital workplaces.
We offer vulnerability assessment, penetration testing, and DDoS/DoS attack emulation to ensure your network’s safety and stability. We also set up, configure, and troubleshoot your VPN systems.
IaaS, PaaS, and SaaS models have transformed modern business processes and operations. We'll help you maintain your cloud services and fine-tune them for seamless performance.
We provide user account support services, including remote access, user authentication, single sign-on (SSO), and permissions management to prevent unauthorized access to your infrastructure, apps, and data.
Our disaster recovery services provide businesses with quick recovery in case of data loss and system disruption. We also conduct recovery testing to assess data recoverability following unforeseen disruptive events.
We assist startups and SMBs in creating, organizing, and maintaining a repository of self-service information (knowledge bases, FAQs, user guides) for their customers and internal teams.
data operations support
We’ll help you manage, maintain, and troubleshoot your data storage system, ensuring regular backups and actionable recovery policies are in place.
We’ll provide your on-premise data center support and ongoing infrastructure monitoring and scanning for vulnerabilities, ensuring timely maintenance.
Our team will configure, store, and protect your data against breaches, malware, and other types of attacks. We will also ensure your business complies with HIPAA, GDPR, and other data regulations.
remote IT support automation
As a remote IT support service provider, we apply our proven support automation framework based on robotic process automation (RPA) and machine learning to reduce the need for manual work. Automation allows our clients to handle repetitive tasks, such as password resets, software installations, and system updates, without human assistance.
why our remote IT support services are right for you
As a startup or small business owner, you might have limited resources to manage your IT services or user support on your own. Our remote technical support services help SMBs and startups tackle various technical challenges and efficiently support their on-site and remote staff and customers on all levels. We enable companies to confidently make business decisions knowing that our qualified IT experts back them up.
cost savingsEliminate the need for employing an in-house support team and reduce costs associated with maintaining physical infrastructure or support centers.
increased efficiencyProvide assistance and resolve IT issues quickly. Support teams can remotely access systems, software, or devices, resulting in faster response times and issue resolution.
scalabilityScale up your business to meet increasing support demands without hiring and training additional IT staff.
global reachOffer remote IT support across different time zones to cater to clients worldwide.
reduced downtimeMinimize downtime by quickly addressing technical issues and providing guidance to users and employees alike.
improved customer experienceProvide personalized and efficient assistance. Our specialists can diagnose and resolve issues in real-time, leading to a better customer experience.
choose your mode of service delivery
Depending on your project’s nature and specs, we provide three main types of remote support service delivery for startups and SMBs.
IT support tech we work with
Each support-related project requires the right technology depending on various factors, including your company's specific needs and requirements. From software troubleshooting to server maintenance and network cybersecurity, our support specialists work with industry-proven technologies and tools.
Service Now
Jira
Confluence
Grafana
OpenText
Zabbix
and more
AWS
Google Cloud Platform
Microsoft Azure
Google Workspace
Microsoft 365
and more
Active Directory
Apache HTTP Server
Cisco VPN AnyConnect
and more
Microsoft SQL Server
MySQL
MongoDB
Oracle RDBMS
and more
get started with your remote IT support
As a remote IT services provider, we stick to three basic steps when processing support-related requests from our clients.
Share your support needs during the first contact, and we’ll get back to you with a solution that suits your project better.
Choose the engagement model based on your project’s specifications and goals.
You can choose between our self-managed IT support team, or we can add our specialists to your in-house team. Get our full support during contract signing and your new remote IT support team onboarding.
you are in good company
We at EPAM are happy to deliver excellent results and prove our expertise time and again with clients that range from small and medium to enterprise-size businesses.
We found working with EPAM has been a true partnership, where they’ve proven themselves to be a reliable, trustworthy and hardworking team that has really helped us push the boundary of customer-centric innovation.
The trusted EPAM team has helped us push the boundaries of customer-centric innovation. With programs like Horizon 4, we need the ability of our development partners to stay on track. And EPAM stands for that.
We chose EPAM to develop a native mobile extension of an existing enterprise application. They were able to quickly identify the needs of our project and collaborate with key individuals within our organization to not only deliver the application on-time, but make significant improvements to our existing core application.
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