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CRM consulting services
Our CRM consulting services are designed to help businesses optimize their customer relationship management processes and leverage the power of leading CRM technologies.
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key facts about our CRM advisory services
addressing your business needs with our CRM consulting solutions
At EPAM Startups & SMBs, we recognize the importance of addressing your unique business needs and maximizing the value of your CRM. Our comprehensive CRM consulting solutions are designed to tackle specific challenges and unlock the full potential of your CRM investment.
maximizing CRM valueWe assess your current CRM setup, identify areas for improvement, and develop a customized strategy to align your CRM capabilities with your business goals. By optimizing workflows, enhancing user adoption, and leveraging advanced CRM features, we ensure that your CRM system becomes a powerful tool that drives growth, boosts productivity, and increases customer satisfaction.
sales efficiencyWe identify bottlenecks and pain points by thoroughly evaluating your existing sales workflows. We then propose and implement customized CRM strategies that automate manual tasks, provide clear visibility into the sales pipeline, and enable effective collaboration among team members. By optimizing your sales processes, we empower your sales team to focus on closing deals, shortening sales cycles, and driving revenue growth.
CRM automationManual data entry, repetitive tasks, and fragmented systems can slow your operations and limit productivity. We analyze your business processes and identify areas where automation can bring a significant impact. By implementing intelligent automation within your CRM system, we help streamline data entry, automate follow-ups, and easily generate reports.
advanced customer insightOur CRM consulting solutions provide the tools and strategies to gain valuable customer insights. We help you optimize your CRM system to capture and consolidate customer data from various touchpoints. Through advanced analytics and reporting, we enable you to uncover meaningful patterns and trends, segment your customer base, and tailor your marketing and sales efforts accordingly.
our customer relationship management consulting solutions
At EPAM Startups & SMBs, our CRM consulting solutions focus on delivering transformative results for your business. We conduct a comprehensive gap analysis to identify areas of improvement in your current CRM system. Based on the analysis, we design innovative solutions that address these gaps and align with your business goals.
platforms we work with
As a leading CRM consulting service provider, we have extensive experience working with Salesforce. We offer a range of Salesforce consulting services, including implementation, customization, integration, data migration, and ongoing support.
We offer comprehensive CRM consulting services for Microsoft Dynamics 365. From sales and marketing to customer service and beyond, we help you leverage the full capabilities of Dynamics 365 to streamline processes, improve collaboration, and deliver exceptional customer experiences.
As a trusted CRM consulting service provider, we have in-depth experience working with SAP Customer Experience. Our team of SAP experts understands the platform's intricacies and can help you harness its capabilities to enhance your customer experience management.
why choose our CRM consulting company
what business outcomes can you expect with our services?
Efficient CRM implementation allows you to gain a 360-degree view of your customers, enabling you to better understand their needs, preferences, and behaviors. By leveraging this information, you can personalize your interactions, deliver targeted marketing campaigns, and provide exceptional customer experiences.
An effective CRM system optimizes your sales processes, providing your sales team with valuable insights, automation tools, and streamlined workflows. By aligning your sales efforts with customer data, you can identify upsell and cross-sell opportunities, prioritize leads, and enhance sales forecasting accuracy.
A well-implemented CRM system automates repetitive tasks, eliminates manual data entry, and improves department collaboration. This automation and process streamlining enhance operational efficiency, reducing time spent on administrative tasks and enabling your team to focus on high-value activities.
With a robust CRM system, you can access accurate and real-time data on customer interactions, sales performance, marketing campaigns, and more. This wealth of information enables data-driven decision-making at every level of your organization.
CRM implementation empowers your marketing team with data-driven insights, segmentation capabilities, and campaign management tools. By leveraging customer data, you can personalize marketing messages, target specific customer segments, and optimize marketing campaigns for better engagement and higher conversion rates.
Efficient CRM implementation enables seamless customer service and support interactions. With a centralized system, your customer service team can access comprehensive customer history, ensuring consistent and personalized support.
how to engage our CRM consulting firm
Engaging our CRM consulting firm is a straightforward and collaborative process designed to meet your needs.
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what our clients say
We at EPAM are happy to deliver excellent results and prove our expertise time and again with clients that range from small and medium to enterprise-size businesses.
We found working with EPAM has been a true partnership, where they’ve proven themselves to be a reliable, trustworthy and hardworking team that has really helped us push the boundary of customer-centric innovation.
The trusted EPAM team has helped us push the boundaries of customer-centric innovation. With programs like Horizon 4, we need the ability of our development partners to stay on track. And EPAM stands for that.
We chose EPAM to develop a native mobile extension of an existing enterprise application. They were able to quickly identify the needs of our project and collaborate with key individuals within our organization to not only deliver the application on-time, but make significant improvements to our existing core application.
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