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IT service management consulting
Leverage our ITSM consulting to improve your IT service quality, reduce IT costs, and increase your company’s operational efficiency.
overall clients rating for quality of service
key facts about our ITSM consulting practice
end-to-end service management consultancy in IT
ITSM review and framework designOur ITSM framework design service begins with a thorough review and analysis of your existing processes, followed by the design of new ITSM processes tailored to your needs, and the optimization of these processes for maximum efficiency and effectiveness.
ITSM technology selectionWe support businesses in choosing best-in-class ITSM platforms such as ServiceNow, Atlassian Jira, and Micro Focus that align with their needs. We leverage our expertise to recommend the top tools, ensuring seamless integration with your IT strategy and operational goals.
custom ITSM solution developmentOur custom ITSM solution development service includes the design, development, configuration, and rollout of industry-specific ITSM solutions, complete with integration into CRM, ERP, and SDLC for a unified IT service management ecosystem.
IT operations automationOur IT operations automation service leverages machine learning to power operational procedures, integrates with external systems, and incorporates various engagement channels such as employee self-service portals, chatbots, etc. The service also includes request automation through classic methods or robotic process automation (RPA) and designing custom applications to meet your unique business needs.
managed IT supportOur managed tech support service provides a reliable backbone to your IT operations, offering immediate response, problem resolution, system maintenance, and user support, ensuring smooth, uninterrupted tech performance across your business.learn more
change adoption supportOur change adoption support service entails comprehensive planning for change impact and readiness, engaging leadership, crafting communication, fostering learning and development, designing a pilot strategy, and overseeing its effective implementation. We also set KPI framework targets and the analytics strategy.
ITSM platforms we work with
EPAM, a Premier ServiceNow Services Partner, provides top-tier solutions leveraging our team of 100% certified ServiceNow professionals, aligning superior ITSM products with your business needs.
Harness the power of Atlassian Jira for ITSM with our team of certified Jira administrators and engineers, ensuring high-quality, reliable, and focused IT service management solutions.
As a Gold Partner with IT Operations Management Specialization, EPAM brings in its Micro Focus expertise in various products including Sales Certificate, delivering comprehensive, efficient, and personalized ITSM strategies.
what you can achieve with our IT service management consultants
why our IT service management consultancy
how to get started with our ITSM consultants
We begin by collecting the necessary information and details about your project. This way, our services will fully accommodate your requirements.
You’ll get to meet our professionals with vetted expertise in your niche, who will lend their help to address your challenge or build a custom digital solution as necessary.
Once you have the details and your chosen professionals or a whole team ready to start, launch your project confidently with our full support and supervision.
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what our clients say
We at EPAM are happy to deliver excellent results and prove our expertise time and again with clients that range from small and medium to enterprise-size businesses.
We found working with EPAM has been a true partnership, where they’ve proven themselves to be a reliable, trustworthy and hardworking team that has really helped us push the boundary of customer-centric innovation.
The trusted EPAM team has helped us push the boundaries of customer-centric innovation. With programs like Horizon 4, we need the ability of our development partners to stay on track. And EPAM stands for that.
We chose EPAM to develop a native mobile extension of an existing enterprise application. They were able to quickly identify the needs of our project and collaborate with key individuals within our organization to not only deliver the application on-time, but make significant improvements to our existing core application.
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