What is managed IT support?

Managed IT support involves engaging a managed service provider (MSP) to maintain your organization's on-premise infrastructure and IT systems. The partner’s team provides ongoing desktop/laptop monitoring, troubleshooting, security services, and technical assistance to ensure your information technology environment runs smoothly.

What services are included in managed IT support?

Our managed IT support services encompass a wide range of offerings, including 24/7 monitoring, assessment of vulnerabilities, help desk support, network and server management, security solutions, data backup and recovery, software updates, and more.

Is your company ISO 9001 and ISO 27001 certified?

Yes. With our ISO 9001 and ISO 27001 certifications, we operate within a well-established quality management system and ensure our customers' data security.

How do you provide transparency over the development process?

We use proper reporting, project owner engagement, and project track management tools and processes to provide visibility at all project implementation steps.

How does managed IT support benefit my organization?

Managed IT support enhances your organization's efficiency by minimizing downtime, improving security, and optimizing system performance. This cooperation lets your in-house team focus on strategic initiatives while leaving routine IT tasks to experts.

Are your managed IT support services affordable for small businesses?

Our managed support service offerings are designed to cater to small and medium-sized businesses. We offer scalable solutions and pricing options to fit your requirements and budget.

How quickly will I receive support when issues arise?

Our help desk team is available 24/7 to provide prompt IT-managed support on demand. Our response times are designed to ensure minimal disruption to your IT operations.

How do you ensure the security of my sensitive data?

We employ a multi-layered approach to security, including firewalls, antivirus solutions, intrusion detection, and regular security audits. Our experts stay up to date with the latest security trends to safeguard your data from potential threats.

What happens if we experience a system outage or data loss?

As part of our end-to-end IT-managed support services, we implement robust backup and disaster recovery solutions. In case of an outage or data loss, we have protocols to restore your systems and minimize downtime swiftly.

Can you work with our IT team?

Yes, we can. Under the team extension model, we can collaborate with your existing support team to provide additional expertise and handle specific tasks during peak workloads.

How do you maintain the proper level of support?

In accordance with the SLOs (service level objectives) in the SLA (service level agreement), our team maintains a high level of IT support services for end users.

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managed IT support services

We offer managed IT support services to make your ecosystem robust and secure, allowing you to focus on core business objectives. From proactive monitoring to swift issue resolution, our dedicated support team helps startups and SMBs harness technology for uninterrupted workflows, better customer experience, and growth.

4.8 out of 5

overall clients rating for quality of service

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key facts about our managed IT support company

50K+

IT experts internationally

ITIL

certified experts and trainers

12+

industries served

IT support managed services we offer

At EPAM Startups & SMBs, our managed IT support services follow a comprehensive approach to safeguarding your corporate infrastructure. Through our services, you can leverage personalized solutions that cater to your business' needs and its evolving dynamics.

IT infrastructure consulting
From network architecture and hardware selection to cloud integration and scalability planning, our team offers expert insights to build robust, adaptable, and future-proof IT infrastructures.
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issues troubleshooting
We employ a systematic approach to diagnose issues, using advanced tools to pinpoint root causes and fix software glitches, hardware malfunctions, and other technical hiccups.
IT environment administration
Our certified professionals oversee your day-to-day operations to keep your digital landscape running smoothly, ensuring regular software updates and proper software configuration.
helpdesk support
We offer support for your IT-related inquiries and concerns. Our dedicated team will assist you in addressing various technical issues, from software glitches and user access problems to configuration queries and general technological guidance.
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IT infrastructure upgrade
We work closely with our clients to analyze their current setup, identify areas for improvement, and implement strategic changes that enhance performance, security, and scalability.
IT infrastructure monitoring
With a focus on real-time oversight and ITSM tools, we promptly identify anomalies, potential issues, and breaches, allowing for swift prevention and mitigation.

managed IT support team that fits you

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why choose our managed IT support

Our dedicated team of experts provides proactive and comprehensive IT support. With a focus on seamless operations, enhanced security, and strategic growth, we apply proven ITSM processes blended with the industry's best infrastructure automation practices.

expert guidance and support

Our team includes professionals with extensive experience in managing diverse IT environments. Their expertise provides you with reliable solutions tailored to your unique IT needs.

proactive issue prevention

We proactively monitor your systems 24/7 to identify and address potential issues before they disrupt your operations, minimizing downtime and productivity losses.

enhanced security measures

Ensure compliance with industry regulations with our robust cybersecurity measures that shield your sensitive data and systems from evolving threats.

scalability and flexibility

As your business evolves, our services scale with your growth to align your security measures with your expanding requirements.

cost-efficiency

Benefit from cost savings over traditional in-house IT teams by avoiding the overhead costs of recruitment, training, and salaries.

improved resource management

Free up your internal resources to concentrate on your core business activities and increase innovation, productivity, and overall business success.

choose your mode of managed IT support delivery

We cater to your project requirements and offer flexible options for IT support services. Regardless of the engagement model, we prioritize close communication and tangible results at each project’s delivery step.

requirements

Evaluating your needs enables us to understand your specific challenges and deliver customized solutions.

solution

Following the requirements analysis, our consultants will suggest appropriate specialists to work on your project.

implementation

Upon assigning the experts, they will collaborate with your team to analyze your support-related project and contribute with their expertise.

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remote IT support

Guarantee smooth operational functionality and swiftly attend to any technical hurdles.

software development for startups

Benefit from custom software development for startups, including delivery and support.

DevOps

Keep your IT infrastructure and delivery secure and stable through the CI/CD approach.

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IT support tech stack we work with

Here at EPAM Startups & SMBs, we work with industry-proven support tools. Staying current with the latest technological advancements is our foremost priority.

programming languages

Java

Python

JavaScript

Ruby

and more

databases

MySQL

PostgreSQL

Oracle

MongoDB

Cassandra

and more

performance monitoring and logging tools

Prometheus

Grafana

ELK stack (Elasticsearch, Logstash, Kibana)

New Relic

and more

performance testing tools

Apache JMeter

LoadRunner

Gatling

Apache Benchmark

NeoLoad

Silk Performer

Locust

WebLOAD

issue tracking systems

Jira

GitHub Issues

Bugzilla

Redmine

Trello

Asana

Microsoft Azure DevOps

GitLab Issues

ITSM

ServiceNow

OpenText

Zabbix

and more

what our clients say

We at EPAM are happy to deliver excellent results and prove our expertise time and again with clients that range from small and medium to enterprise-size businesses.

We found working with EPAM has been a true partnership, where they’ve proven themselves to be a reliable, trustworthy and hardworking team that has really helped us push the boundary of customer-centric innovation.

Zac Carman Managing Director Products, Consumer Affairs

The trusted EPAM team has helped us push the boundaries of customer-centric innovation. With programs like Horizon 4, we need the ability of our development partners to stay on track. And EPAM stands for that.

Mark Giesbers Managing Director Products, Liberty Global

We chose EPAM to develop a native mobile extension of an existing enterprise application. They were able to quickly identify the needs of our project and collaborate with key individuals within our organization to not only deliver the application on-time, but make significant improvements to our existing core application.

Justin Catalana CEO, Fort Point Beer Company

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