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key facts about our managed IT support company

50K+
IT experts internationally
ITIL
certified experts and trainers
12+
industries served

IT support managed services we offer

At EPAM Startups & SMBs, our managed IT support services follow a comprehensive approach to safeguarding your corporate infrastructure. Through our services, you can leverage personalized solutions that cater to your business' needs and its evolving dynamics.

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    IT infrastructure consulting
    From network architecture and hardware selection to cloud integration and scalability planning, our team offers expert insights to build robust, adaptable, and future-proof IT infrastructures.
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    issues troubleshooting
    We employ a systematic approach to diagnose issues, using advanced tools to pinpoint root causes and fix software glitches, hardware malfunctions, and other technical hiccups.
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    IT environment administration
    Our certified professionals oversee your day-to-day operations to keep your digital landscape running smoothly, ensuring regular software updates and proper software configuration.
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    helpdesk support
    We offer support for your IT-related inquiries and concerns. Our dedicated team will assist you in addressing various technical issues, from software glitches and user access problems to configuration queries and general technological guidance.
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    IT infrastructure upgrade
    We work closely with our clients to analyze their current setup, identify areas for improvement, and implement strategic changes that enhance performance, security, and scalability.
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    IT infrastructure monitoring
    With a focus on real-time oversight and ITSM tools, we promptly identify anomalies, potential issues, and breaches, allowing for swift prevention and mitigation.
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why choose our managed IT support

Our dedicated team of experts provides proactive and comprehensive IT support. With a focus on seamless operations, enhanced security, and strategic growth, we apply proven ITSM processes blended with the industry's best infrastructure automation practices.

expert guidance and support

Our team includes professionals with extensive experience in managing diverse IT environments. Their expertise provides you with reliable solutions tailored to your unique IT needs.

Our team includes professionals with extensive experience in managing diverse IT environments. Their expertise provides you with reliable solutions tailored to your unique IT needs.

proactive issue prevention

We proactively monitor your systems 24/7 to identify and address potential issues before they disrupt your operations, minimizing downtime and productivity losses.

We proactively monitor your systems 24/7 to identify and address potential issues before they disrupt your operations, minimizing downtime and productivity losses.

enhanced security measures

Ensure compliance with industry regulations with our robust cybersecurity measures that shield your sensitive data and systems from evolving threats.

Ensure compliance with industry regulations with our robust cybersecurity measures that shield your sensitive data and systems from evolving threats.

scalability and flexibility

As your business evolves, our services scale with your growth to align your security measures with your expanding requirements.

As your business evolves, our services scale with your growth to align your security measures with your expanding requirements.

cost-efficiency

Benefit from cost savings over traditional in-house IT teams by avoiding the overhead costs of recruitment, training, and salaries.

Benefit from cost savings over traditional in-house IT teams by avoiding the overhead costs of recruitment, training, and salaries.

improved resource management

Free up your internal resources to concentrate on your core business activities and increase innovation, productivity, and overall business success.

Free up your internal resources to concentrate on your core business activities and increase innovation, productivity, and overall business success.

choose your mode of managed IT support delivery

We cater to your project requirements and offer flexible options for IT support services. Regardless of the engagement model, we prioritize close communication and tangible results at each project’s delivery step.

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requirements
Evaluating your needs enables us to understand your specific challenges and deliver customized solutions.
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solution
Following the requirements analysis, our consultants will suggest appropriate specialists to work on your project.
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implementation
Upon assigning the experts, they will collaborate with your team to analyze your support-related project and contribute with their expertise.

IT support tech stack we work with

Here at EPAM Startups & SMBs, we work with industry-proven support tools. Staying current with the latest technological advancements is our foremost priority.

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programming languages

Java

Python

JavaScript

C#

Ruby

and more

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databases

MySQL

PostgreSQL

Oracle

MongoDB

Cassandra

and more

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performance monitoring and logging tools

Prometheus

Grafana

ELK stack (Elasticsearch, Logstash, Kibana)

New Relic

and more

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performance testing tools

Apache JMeter

LoadRunner

Gatling

Apache Benchmark

NeoLoad

Silk Performer

Locust

WebLOAD

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issue tracking systems

Jira

GitHub Issues

Bugzilla

Redmine

Trello

Asana

Microsoft Azure DevOps

GitLab Issues

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ITSM

ServiceNow

OpenText

Zabbix

and more

what our clients say

We at EPAM are happy to deliver excellent results and prove our expertise time and again with clients that range from small and medium to enterprise-size businesses.

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We found working with EPAM has been a true partnership, where they’ve proven themselves to be a reliable, trustworthy and hardworking team that has really helped us push the boundary of customer-centric innovation.

Zac Carman Managing Director Products, Consumer Affairs
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The trusted EPAM team has helped us push the boundaries of customer-centric innovation. With programs like Horizon 4, we need the ability of our development partners to stay on track. And EPAM stands for that.

Mark Giesbers Managing Director Products, Liberty Global
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We chose EPAM to develop a native mobile extension of an existing enterprise application. They were able to quickly identify the needs of our project and collaborate with key individuals within our organization to not only deliver the application on-time, but make significant improvements to our existing core application.

Justin Catalana CEO, Fort Point Beer Company
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frequently asked questions

latest insights

read our blog
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